Sales Associate

Sales Associate

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Volunteer Job Description

Job Purpose: Serves customers by answering questions, providing directions, maintaining stock, tagging merchandise, itemizing and totaling customer’s purchases.
Job Summary: Greets customers; itemizes and totals purchases; discounts purchases; collects payments; provides pricing information; maintains checkout operations; helps to maintain an attractive and inviting store appearance; and performs other tasks as requested.

  • Collects payments by accepting cash or check payments from customers; making change for cash customers.
  • Sells memberships.
  • Discounts purchases with appropriate ID from members; redeems coupons.
  • Assists customers by providing price information and answering questions.
  • Provides directions by guiding customers to merchandise areas.
  • Maintains store appearance by arranging stock on shelves in sales area.
  • Maintains quality results by following procedures and standards.
  • Updates job knowledge by participating in workshops and scheduled meetings.
  • Acquires knowledge of Library services in order to direct patrons to Library staff when appropriate.
  • Enhances store’s reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
  • Shares ideas for store promotion.
  • Represents the Friends of the Library and the Library in a positive light to the community.
  • Is willing to assist with extra shifts during special sales or if the store is short staffed.


  • Speaks clearly and effectively.
  • Is attentive to the needs of customers. Responds quickly and competently to customer requests.
  • Is responsive and empathetic to customer needs.
  • Demonstrates professionalism at all times.
  • Works productively with others in a team environment.
  • Pays attention to detail. Approaches work in a meticulous and thorough manner.
  • Has excellent attendance. Strong work ethic. Uses time productively to accomplish work goals.
  • Brings energy, enthusiasm and a positive attitude to the job.
  • Aware of basic safety issues. Follows safety procedures and maintains a safe work environment.